Checking of Goods
Please ensure that you check your goods on delivery to ensure packaging is intact and all items are received.
If there are any issues, please report these to us in writing by email, and where possible, with photographs.
What if I’ve changed my mind?
All our beds are made to order, and production will usually commence after 24 hours of an order being finalised. If you change your mind within this time, please communicate to us immediately and we will be able to cancel the order and refund any deposit paid.
However, once the manufacturing process has commenced, any refund will be subject to a 20% deduction.
Cancellations
In the very unlikely event, should you wish to return a item, We can arrange a collection for you via our Furniture delivery team at a cost from £50 which will be deducted from your refund, alternatively you may organise to return the item yourself.
Goods must be returned in their original packaging and in new condition, any goods which have been assembled cannot be returned. Any goods that are not in their original packaging cannot be returned.
Refunds will be issued within 21 days of receipt of goods.